... Graphic Design Code Education Work Experience

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Pio O'Connell
Computer Professional

Updated Technical Skills :

  • Intensive training with VMware technologies including vSphere 6.7, vCenter 6.7 ,Horizon View 7.6
  • Professional Diploma in Digital Marketing with Digital Marketing Institute, August 2018
  • Adobe Certified Associate in Visual Communication Using Adobe Photoshop at eCollege ,July 2017
  • Adobe Certified Associate in Graphic Design & Illustration Using Adobe Illustrator at eCollege ,Nov 2016
  • Adobe Certified Associate in Web Communication Using Adobe Dreamweaver at eCollege ,Mar 2016
  • Higher Diploma in software development (Cloud, Mobile and Data Science) at Cork Institute of Technology ,Jan 2015

Recent Employment :

  • VMware Inc. Technical Support Engineer ( GSS EUC-NASA group ) Nov 12,2018 - Feb 12,2019
  • Completed Turas Nua Employment Scheme , commenced Dec 2017 - Jan. 2019
  • Completed 1 year on TUS Employment Scheme with IRD Duhallow ,Sept 2017

Community Volunteer Work :

Education ↑

University College Cork

Sept 1987 - May 1992

BSc (Computers Science/Mathematics)

The degree focussed on software and the concepts, techniques and skills required to develop complex software systems.Topics included software development, database technology, computer networks, operating systems, algorithms, security and applications.

HDipApplSc (Numerical Modelling)

The course focussed on the theoretical and practical aspects of mathematical problem solving, mathematical model development, creating software solutions and communication of results.

Cork Institute Of Technology

Sept 2013 - Jan 2015

HDipSc (Cloud & mobile software development with Data Science)

The course focussed on the theoretical, practical and commercial elements involved in creating and successfully deploying mobile and cloud based applications.An in-depth knowledge of high-level computer programming languages and frameworks, computer architectures, networking, databases and the process of software development, testing and maintenance.

Skill Set

Digital Marketing
Illustrator,Photoshop
HTML,CSS
javascript,jQuery
Spring,Hibernate
PHP,mySQL
Mobile
Java Swing
C++
Assembler

Work Experience ↑

VMware Inc.

Nov 12,2018 - Feb 12,2019

Technical Support Engineer ( GSS EUC-NASA group )

Responsibiities :

  • Own and drive the Customer Experience throughout the lifecycle of the Service Request to resolution.
  • Reproducing issues in-house and responding back in a timely manner.
  • Collaborate with senior engineers and engineers to resolve customer product issues.
  • Use internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.

IDC Inc.

Sept 2006 - Dec 2009

Office Administrator

This company began trading in Jan 2006 in the importation & sale of industrial gears and motors in both the Irish & International markets. Parts of my responsibilities included-

  • Office Automation.
  • Brand,website & brochures creation.
  • Stock systems(SAGE& paper)
  • Liaising with customers and suppliers(local & international)
  • Generating invoicing, quotations

An Post

Aug 2003 - Aug 2006

Postal Sorter

I was employed as a postal sorter with An Post

Connie Buckley Landscaping

Feb 2002 - July 2003

Landscaper

This company involved heavy landscaping duties with industrial style machinery.

Com21 Inc., Cork, IRL

Apr 2000 - Jan 2002

Network Functional & Integration Test Engineer (Automation and Performance)

Company specialized in creation and production of in-House cable modems and Headends

  • Generation of test plans and test guidelines
  • Designed and implemented an isolated test network (DVB & DOCSIS standards) using traffic emulation (Smartbits) and switching
  • Headend/modems testing under load conditions.
  • Also used in H.Q. to verify reliability of shipping modems..
  • Tests of advanced features of Administration software and HCX e.g. frequency hopping, load balancing, automatic software download, historical/billing information.

Apple Computer

Jun 1993 - Apr 2000

Network Functional & Integration Test Engineer (Automation and Performance)

  • Classic Mac OS Team - 6.0 to Mac 8.6 (1993 – 2000)
  • Maxwell OS Team (1996 - 1997 )
  • Mac OS X Team (1997 -2000)
  • Mac OS 9.0 to Mac OS 9.1 Team (1998 -2000)
  • Mac OS X Localisation Team (1998 -2000)

  • Generation of test plans and test guidelines
  • Creating test tools to verify correct operation of the OpenTransport API stack.
  • Projects included HyperCard,OpenTransport 1.0, MacIP shim and NetInfoManager stacks.AppleShare IP 6.0, RAID 5.0 ,GSM, analog modems, ISDN,Airport 1.0 and DOS Compatibility card.
  • Benchmarking Mac OS 7.5
  • Supporting trainers from the call center,localization test group and connectivity test group.
  • Team Lead Apple Remote Access Server 3.0 & QuickDraw3D
  • Automating build acceptance guideline documents

University College, Cork, IRL

Nov 1992 - May 1993

Computer Laboratory Demonstrator (C/C++)

After completing my Higher Diploma in Numerical Modelling, I was employed the subsequent year

  • Involved hands-on instruction in C/C++ programming

Portfolio↑




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